Frequently Asked Questions
Ordering & payment
How do I place an order? Order online at fastco.co.uk — no account needed, guest checkout is available. You can also order by phone on 01270 252 326 or by email at [email protected] (phone/email orders are paid by proforma invoice before dispatch). Prefer to pick up? Click & collect from Crewe is available on every product.
Do I need an account to order? No. Anyone can order online without an account. Opening an account is only needed if you want credit terms (see Trade accounts below).
What payment methods do you accept? Online: all major cards (processed securely through Mollie), Apple Pay, Google Pay and American Express. Phone and email orders are paid by proforma invoice before dispatch. Trade account customers are invoiced on dispatch or collection, with payment due within 30 days.
Do your prices include VAT? No — prices exclude VAT. VAT at the prevailing rate is added at checkout where applicable.
Do you offer discount codes? Our 10% welcome code is exclusive to our newsletter community — sign up and it's yours. It's limited to one use per customer, applies to full-priced products only, and can't be combined with other promotions.
Delivery & collection
How quickly will my order arrive? Order before 3pm Monday–Friday and we aim to dispatch the same day. Most orders go out on a next-day service with Royal Mail or FedEx, and standard delivery is 1–3 working days from despatch. We can't guarantee a next-day service — if you need goods by a specific date, call us on 01270 252 326 and we'll make it work.
How much does delivery cost? Standard UK delivery is £5.94 (inc VAT) on orders under £50. For full rates — including Scottish Highlands, Northern Ireland, the islands and larger pallet orders — see our delivery page. If you need a special delivery arrangement, just ask.
Do you deliver to the Highlands, Northern Ireland or offshore islands? Yes, with a few notes: Scottish Highlands are served on a 2–3 working day service. Northern Ireland orders are currently processed up to £135 including VAT (B2B shipments to NI need your EORI and UKIMS numbers). Isle of Man, Isle of Wight and Isles of Scilly are £18. Channel Islands and international destinations are quoted individually — contact us for a quote.
Can I collect my order? Yes — click & collect from our Crewe address: Fastco (Fasteners & Fixings) Ltd, Unit 3a Crewe Trade Park, Gateway, Crewe, Cheshire, CW1 6JT. Collections run Monday–Friday, 8:00am–1:00pm.
Trade accounts
Do you offer trade accounts with credit terms? Yes. Trade accounts with 30-day credit terms are available to limited companies, opened subject to a successful credit check. You'll get bulk/trade pricing, invoicing on dispatch, and expert support on the right fixing for the job. See our trade account page to apply.
Can I order without a trade account? Absolutely — no account is needed to buy. Order online, by phone or email, or use click & collect from Crewe.
Products & advice
What do you stock? A wide range of fasteners and fixings: screws, bolts, nuts and washers, coach bolts, thunderbolts, self-drilling tek screws, resin fixings, concrete anchors, rivets, ironmongery and more — from brands we'd use ourselves, including Fischer, Timco, Forgefix, Unifix, Dart and Thunderbolt. We've been supplying trades for over 25 years.
Are through bolts suitable for brick or block? No — through bolts are for concrete only. For brick and blockwork, use a shield anchor or sleeve anchor, or a resin system for the highest loads. Full through bolt range is M6–M24.
Resin or mechanical anchor — which do I need? Through bolts, shield and sleeve anchors are fast and cost-effective; resin systems carry the highest loads, work in more base materials and fix close to edges. Our guide — Resin vs Mechanical Anchors: Which Do You Need? — walks through the decision in a couple of minutes.
Can I get advice on the right fixing? Yes — speak to an expert. Call the team on 01270 252 326 (Monday–Friday, 8:00am–4:30pm) or email [email protected] and we'll point you at the right product, not just the nearest one.
Returns & quality
What if my goods are faulty? Tell us as soon as you spot the problem — ideally in writing (email [email protected]). Goods are covered for material defects for 6 months from delivery; where a fault is confirmed and we ask for the goods back, we'll repair, replace or refund in full. Faults from incorrect installation, improper use or fair wear and tear aren't covered.
Can I change or cancel my order? If you've spotted a mistake, contact us as soon as possible — before dispatch is always easiest, and we'll correct it. Once an order has been confirmed and dispatched, call us on 01270 252 326 and we'll agree the quickest way to put it right.
About Fastco
How long has Fastco been trading? Fastco (Fasteners & Fixings) Ltd has been supplying fasteners and fixings to trades since 1999 — over 25 years — from our base in Crewe, Cheshire. We're rated 4.9/5 on Trustpilot.
How do I contact you? Phone 01270 252 326 or email [email protected] — Monday to Friday, 8:00am–4:30pm. Our address is Unit 3a Crewe Trade Park, Gateway, Crewe, Cheshire, CW1 6JT. We're Fastco (Fasteners & Fixings) Limited, company number 03818250, registered in England and Wales.